Privacy Policy
Dr. Motabhai (https://www.drmotabhai.com/) is an internet-based platform (hereinafter referred to as the "Website") operated by Hilt Brands India Pvt Ltd (hereinafter referred to as "Company", "we", "our" or "us"), a company duly incorporated under the provisions of the Companies Act, 2013.
You hereby agree and acknowledge that your information will be stored, used and accessed in accordance with this Privacy Policy.
This Privacy Policy ("Privacy Policy") is published in compliance with inter alia:
Section 43A of the Information Technology Act, 2000 ("IT Act");
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPDI Rules");
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
Digital Personal Data Protection Act, 2023 ("DPDP Act").
Our Privacy Policy explains:
(a) what information we receive from you;
(b) how we collect and use that information;
(c) how you can provide information selectively, access and update the information; and
(d) how we process, share and protect your information.
This Privacy Policy is applicable to all Users accessing or using our Website.
1. General
By accepting this Privacy Policy, you acknowledge that you have read, understood and agreed to the practices and policies outlined herein and agree to be bound by this Privacy Policy.
You hereby consent to our collection, use, sharing and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy at any time.
If you are accessing or using the Website from an overseas location, you do so at your own risk and shall be solely liable for compliance with any applicable local laws.
Under the DPDP Act, you have the right to:
Access your personal data;
Correct inaccurate or incomplete personal data;
Withdraw consent for processing;
Request erasure of personal data;
Grievance redressal through the Data Protection Officer;
Nominate another individual to exercise your rights in case of incapacity.
2. Information collected and means of collection
We collect the following information about you:
Registration Information
When you register to use our Website, we collect your registration details including phone number, email address and name. We verify your phone number with the help of a one-time password sent to your phone number.
Order Information
We may collect information necessary for us to process your order on the Website including items placed in cart, postal address and payment transaction details. However, we do not store bank account details, card numbers or full payment instrument information.
Usage Information
We may collect information about how you use our Website, including IP address, device details, browser type, operating system, consultation history, order status, payment history, browsing patterns, and location data.
Registration Information, Order Information and Usage Information shall collectively be referred to as "Personal Information".
Diagnosis Information
We may collect health information through questionnaires, uploaded reports, teleconsultation sessions, or information shared with medical professionals on the platform. This may include sensitive personal data relating to health conditions, physiological information, symptoms, weight, metabolic data and medical history.
Consultation Information
We may collect consultation-related records including doctor notes, treatment plans, prescriptions and communications with healthcare providers.
Prescription & Medication Data
We may store prescriptions generated by doctors for processing medicine orders and maintaining legally required medical records.
Diagnosis Information, Consultation Information and Prescription Information shall collectively be referred to as "Sensitive Personal Data or Information (SPDI)".
You acknowledge that you are voluntarily providing Personal Information and SPDI and consent to its processing under this Privacy Policy.
3. Use of Information
We use your Information for the following purposes:
To operate, maintain and improve the Website;
To process consultations, prescriptions and orders;
To enable access to telemedicine services;
To provide personalized treatment recommendations;
To comply with legal and regulatory requirements;
To conduct analytics, research and system improvements;
To contact users regarding orders, consultations and services;
To detect fraud, abuse or illegal activity;
To send service updates, alerts and communications;
For marketing and promotional purposes where permitted by law.
You may opt out of non-essential marketing communications at any time by contacting us.
4. Disclosure of Information
We may disclose your Personal Information and SPDI, as the case may be, to third parties in the manner and for the purposes specified below:
Personal Information and SPDI may be disclosed to Doctors for diagnostic, therapeutic, treatment planning or follow-up purposes;
Personal Information may be shared with logistics partners for processing orders placed by you on the Website;
Personal Information and SPDI may be shared with licensed pharmacies for prescription fulfillment and medicine delivery;
Personal Information may be shared with partners, affiliates, investors or stakeholders in anonymized and aggregated form;
Aggregated anonymous information may be shared with partners for research, analytics and development purposes;
Personal Information and SPDI may be transferred in the event of merger, acquisition, restructuring or sale of business assets;
We may disclose your Personal Information and SPDI when legally required, pursuant to a lawful government order;
We may transfer Personal Information and SPDI outside India subject to DPDP Act compliance and equivalent data protection safeguards.
You hereby consent to such disclosure and transfer of information.
5. Third-Party Links
The Website may include hyperlinks to external websites, applications or resources ("Third Party Links"). We do not control such third-party websites and are not responsible for their privacy practices.
The presence of Third Party Links does not imply endorsement, recommendation or solicitation.
You acknowledge that external sites may have separate privacy policies governing the collection and processing of your data.
6. Changes to Your Information
You may review, update or correct your Personal Information by contacting us through the contact details provided below.
We may verify your identity before allowing updates to ensure security and compliance.
You may withdraw consent for processing your Personal Information or SPDI at any time. However, withdrawal of consent may result in inability to provide services.
Under the DPDP Act, you also have the right to request:
Correction of inaccurate personal data;
Erasure of personal data;
Restriction of processing;
Nomination of a representative to exercise your rights.
7. Security and Retention of Information
Security of Information
We implement reasonable physical, technical and organizational safeguards to protect your Personal Information and SPDI against unauthorized access, misuse, loss or alteration.
Security measures include:
Access controls and restricted employee access;
Encryption of sensitive data;
Secure storage systems;
Periodic security audits and monitoring.
No employee or administrator has knowledge of your account password.
You are responsible for maintaining confidentiality of your account credentials.
We shall not be liable for breaches caused by events beyond our reasonable control including cyberattacks, force majeure, or system failures.
Retention of Information
We retain Personal Information and SPDI only as long as necessary for:
Provision of services;
Compliance with legal obligations;
Medical record retention requirements;
Regulatory compliance.
Data may be anonymized and retained for analytics and research purposes.
Upon withdrawal of consent or account closure, data will be deleted or anonymized subject to legal retention requirements.
8. Cookies and Other Tracking Technologies
We utilize "cookies" and similar tracking technologies to enhance your experience on the Website. A cookie is a small text file that is stored on your device to collect information about your activity.
Cookies may record information such as:
IP address;
Browser type and operating system;
Access times and pages visited;
Device identifiers and session data.
You may configure your browser settings to refuse cookies. However, disabling cookies may limit certain functionalities of the Website.
Any Personal Information collected through cookies is governed by this Privacy Policy.
9. Changes to the Policy
We reserve the right to update, modify or revise this Privacy Policy at any time to reflect legal, technological or business changes.
Changes shall become effective upon posting on the Website.
Continued use of the Website after updates constitutes acceptance of the revised Privacy Policy.
10. Miscellaneous
(a) Indemnity
You agree to indemnify and hold harmless the Company from any claims arising out of:
Disclosure of information by you to third parties;
Violation of this Privacy Policy;
Misuse of the Website;
Breach of applicable laws.
(b) Severability
Each clause of this Privacy Policy shall remain independent and severable. If any provision is declared invalid by a court, the remaining provisions shall remain enforceable.
11. Contact Our Grievance Officer
In accordance with the IT Act, SPDI Rules, Intermediary Guidelines Rules 2021 and the Digital Personal Data Protection Act 2023, the contact details of the Grievance Officer are provided below:
Grievance Officer:
Hilt Brands India Pvt Ltd
Email: care@drmotabhai.com
Website Support: care@drmotabhai.com
All grievances shall be acknowledged within 24 hours and resolved within the timelines prescribed under applicable law.
Overview
This Website is operated by Hilt Brands India Pvt Ltd. Throughout the site, the terms "we", "us" and "our" refer to Hilt Brands India Pvt Ltd.
By visiting the Website and using our services, you agree to be bound by all applicable terms, conditions and policies stated herein.
Any new features or tools added to the Website shall also be subject to this Privacy Policy.
We reserve the right to update, change or replace any part of this Privacy Policy by posting updates on the Website. Continued use constitutes acceptance of such changes.
Last Updated: February 2026